1. Do you ship world-wide?
We do indeed! We ship from our location, the island province of Prince Edward Island on the east coast of Canada. We ship via Canada Post which has proven to be very efficient with speedy delivery times.
2. Will I incur any extra fees when I receive my parcel since you ship from Canada?
We ship primarily within Canada and to the USA. These orders do not incur any extra fees when we ship via Canada Post. As for international orders, each country has their own import policies in regards to duties, custom fees and country taxes so it is best to inquire within one’s own country to learn more. All import fees are the responsibility of the receiver.
3. How can I pay for my order?
We accept many forms of payment, to suit all of our customer’s needs. We accept all major credit cards (VISA, Mastercard, American Express, Discover), payment through Paypal, as well as cheque and e-transfers for our Canadian customers. Paying by cash is also an option for local pick-ups/deliveries.
4. Is your website secure?
Our website www.birdiesroom.com is fully secured using the latest web technology. All data transmission is encrypted to protect your privacy. We do not store any credit card information and each transaction is verified for authenticity.
5. When will I receive my order?
We aim to ship orders with 2 business days. Transit time is determined by Canada Post. With our standard shipping within Canada and the USA, transit times are usually between 3-6 business days. For international orders, transit times can vary from 6-7 days to many countries in Europe, to Australia and Japan. For all other countries, transit times can range from 8-21 days.